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Frequently Asked Questions
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Ordering & Delivery
We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay
You can also use one of our express checkouts: Apple Pay, Shop Pay, PayPal and Google Pay.
All orders are typically delivered within 2-4 business days of dispatch.
You will receive a shipping confirmation email when we dispatch your order - this will contain a link to track your delivery.
For more information, please see our Delivery Policy.
We currently offer delivery within the United Kingdom only. Unfortunately, we do not ship internationally at this time. International shipping is coming soon.
For more information, please see our Delivery Policy.
Shipping costs will be calculated at checkout based on your delivery location and the shipping method selected. The cost for standard delivery within the mainland UK is £3.99.
For more information, please see our Delivery Policy.
Yes, we currently offer Free Standard UK Delivery on orders over £30.
For more information, please see our Delivery Policy.
If you encounter any issues with your delivery, such as delayed, lost, or damaged items, please contact our Customer Service team via our Contact Us form as soon as possible. We will work with our delivery partner, Evri, to resolve the issue promptly.
Please note: If your parcel is damaged upon arrival, please reject it from the courier, take a photo of it (if possible), and notify our Customer Service team via our Contact Us form as soon as possible. For more information, please see our Delivery Policy.
From time-to-time, we offer the option to pre-order our products.
Pre-Order Availability: We will display pre-order availability for relevant products on the product details page and in the basket and checkout.
Shipping Date: On the website, we will display when your pre-order will be ready for fulfilment (i.e. when we have received stock into our warehouse). You will receive an email notification once your order has been dispatched. We will notify you by email if there are any changes to this timing.
For more information, please see our Delivery Policy.
Returns & Cancellations
At SYFA Squad Ltd, we stand behind the quality of our nootropic products and want you to be completely satisfied with your purchase. That’s why we offer a No Quibble Money Back Guarantee.
For more information, please see our Returns Policy.
Unfortunately, we cannot cancel orders once they have been placed, due to the speed in which our warehouse processes orders. We will do everything we can to help, so please contact us at contact@mysyfa.com.
How do subscriptions work?
When you subscribe, you'll receive your first month's order within our standard 2-4 working days from dispatch.
You'll then receive subsequent deliveries every month unless you change, skip or cancel your subscription.
The card you used to place your order will be charged when you first subscribe and every month afterwards, unless you make a change.
You can manage your subscription at any time via your account at syfa.com. This means you’ll be able to skip or cancel the subscription whenever you want.
My Account
When you subscribe, you'll receive your first month's order within our standard 2-4 working days from dispatch.
You'll then receive subsequent deliveries every month unless you change, skip or cancel your subscription.
The card you used to place your order will be charged when you first subscribe and every month afterwards, unless you make a change.
You can manage your subscription at any time via your account at syfa.com. This means you’ll be able to skip or cancel the subscription whenever you want.
Just login to your account at syfa.com to view all of your past orders.
If you forgot your password or you’re having log in issues, don't worry; here's what to do:
Go to the account/log in page on our website.
Follow the instructions to either reset your password or for us to send you a login code.
If you encounter any further login issues or need additional assistance, please feel free to contact us at contact@mysyfa.com. We're here to help.
If you forgot your password or you’re having log in issues, don't worry; here's what to do:
Go to the account/log in page on our website.
Follow the instructions to either reset your password or for us to send you a login code.
If you encounter any further login issues or need additional assistance, please feel free to contact us at contact@mysyfa.com. We're here to help.
Go to the account/log in page on our website and log in.
Select ‘Profile’.
Once in your account you can manage your saved addresses, payment methods, contact details and subscriptions.
Go to the account/log in page on our website and log in.
Select ‘Payment methods’.
Once in your account you can manage your payment methods, saved addresses, contact details and subscriptions.
